Get in Touch

Official electronic correspondence shall be directed to: [email protected]. The registered business address is maintained by GALAKTIKA N.V., situated at Scharlooweg 39, Willemstad, Curaçao, operating under regulatory license OGL/2024/169/0146. All formal inquiries and administrative correspondence must reference appropriate account identification and pertinent documentation numbers for expedited processing and verification procedures.

Help & Support

The Customer Service Department operates under standardized response protocols with established timeframes for inquiry resolution. Standard queries receive acknowledgment within twenty-four hours of submission. Complex administrative matters require forty-eight to seventy-two hours for comprehensive resolution. All support requests must include account verification details and specific issue documentation to ensure proper departmental routing and expeditious processing according to established service level agreements.

Technical Support Division

Technical assistance protocols encompass systematic troubleshooting procedures for platform-related issues. The Technical Support Division employs tiered resolution methodology, addressing routine technical inquiries within standard operational hours. Critical system malfunctions receive priority escalation status. Users must provide detailed error descriptions, browser specifications, and device information to facilitate efficient diagnostic procedures and implement appropriate corrective measures through established technical support channels.